Contact persons

Tutoring service

The MHR Master programme provides a dedicated tutoring service to assist and help MLS and MHR students during their university studies.

The tutoring service is available for every enrolled student, and it is completely free of charge.


Who are my MHR Tutors?

Benedetta Colaiacovo, PhD Student

Antonina Zhelenkova - PhD Student

How to reach the tutors?

You can reach the Tutors any time via email at or you can book an appointment to meet the Tutors on the InfoDesk, an online service provided on Microsoft Teams. To meet the tutors on the InfoDesk, appointment is required. You can book and appointment sending an email to, specifying the reason(s) for your request.

To discover the InfoDesk on MT use the code: 2i7sp2u.


Master thesis guidance material

As part of the tutoring service, each year our Tutors hold a Master thesis guidance workshop to provide nearly graduate students with basic information on the master's thesis and offer practical support to help students to get acquainted with basic tools for developing their final thesis.



InfoDesk guidance meetings

Where: the meetings will take place online on Microsoft Teams – InfoDesk

How to join: connect to the InfoDesk (use the code 2i7sp2u to find the Team, or click on this link InfoDesk) and join the meeting in the dedicated channel.

Do I need to register? No, registration to those meetings is not required.

Each meeting will cover a specific topic.

The meetings will be held by the MHR tutor Benedetta Colaiacovo

For more information, please write to

The slides of each meeting are available here for download.



Head of Study Programme
Quality Assurance Delegate
Academic guidance tutor
Erasmus and international mobility tutor 
Internship tutor
Study plan tutor
Seminar and workshop tutor

For administrative information including matriculation, transfers, careers, exams, and degree applications, please contact the Registrars as described


Useful contacts

The University Study and Career Guidance Service (COSP) coordinates programme orientation and career guidance services for students and graduates.

It helps graduates enter the world of work through placement and promotion activities for curricular and post-graduate internships.

It also manages services for students with disabilities and specific learning disabilities. 

The Teaching and Learning Innovation and Multimedia Technology Centre contributes to innovation in teaching, learning and scientific dissemination, and is responsible for the design, development, production, acquisition and trial of digital educational technologies, methods and resources.

The University Language Centre organizes tests and language courses according to the provisions of the Study Programme.

It manages the following activities:

  • validation of language certificates,
  • placement tests,
  • admission tests,
  • language courses,
  • end-of-course tests,
  • issue of level certificates,
  • level tests for European and non-European mobility calls,
  • Cambridge and CELI exams.

The University Library Service (SBA) includes 21 libraries close to teaching facilities.

You can access the materials from the University Catalogue and from explora, the search engine that allows you to query all collections and access the digital library resources.

The Student Ombudsman acts as an institutional liaison between students and the University. With no relation whatsoever with the University, the Student Ombudsman is impartial and independent in judgement.

Appointed by the Academic Senate on the proposal of the Rector, the Student Ombudsman:

  • promotes dialogue between students and teachers
  • monitors compliance with the regulation
  • receives complaints or reports and solicits improvement or protection measures, as required by Art. 35 of the University Statute and the Student Ombudsman Regulations.

Students and teachers participate in programme quality policies through regular monitoring and assessment activities based on indicators provided by the Ministry of Education, University and Research (MIUR). Each study programme has its own Teaching Quality Assurance Delegate. As a student, you can contact your QA Delegate for any comments and suggestions. Contacts details are at the top of the page.

Reports and complaints

Student reports are considered as very important feedback with a view to continuously improving academic services: they are used as input for regular analyses transmitted to study programme boards, the Quality Assurance Board, and the General Manager.

Student reports are managed by a specific office, which involves the competent unit in the examination of the report.

If you file a report, you will receive an e-mail confirmation with the corresponding ID number after submitting the form online, and a second message within 5 working days, specifying when the investigation is expected to close and whether any further checks are required.

Turnaround times may be longer during the periods of suspension of educational activities set out in the academic calendar.

A dedicated reporting service is available.